Return Policy
Thank you for shopping with KRISH E MARG. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
- Products eligible for return are those that are unused, in their original packaging, and in the same condition as when you received them.
- Certain products, such as perishable goods or personalized items, may not be eligible for return. Any exceptions will be clearly stated in the product description.
2. Initiating a Return:
- To initiate a return, log in to your account on the Platform and navigate to the "Order History" section.
- Locate the order containing the item you wish to return and follow the provided instructions to initiate the return process.
3. Return Authorization:
- Returns must be authorized by KRISH E MARG before sending back any products. Unauthorized returns may not be accepted.
- You may be required to provide photographs or other evidence to support your return request.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on the part of KRISH E MARG, such as receiving a damaged or incorrect item.
- KRISH E MARG may provide a return shipping label for eligible returns, and the cost of return shipping may be deducted from the refund amount.
5. Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- The refund process will be initiated once the returned item is received, inspected, and approved by KRISH E MARG.
- Refunds may take several business days to process and may vary depending on your payment method and financial institution.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence.
- KRISH E MARG will provide instructions for the return and replacement process for damaged or defective items.
7. Cancellation of Orders:
- Orders may be cancelled within a specified period after purchase, as outlined in the cancellation policy available on the Platform.
- Once an order has been processed for shipping, it cannot be cancelled.
8. Communication:
- All communication regarding returns, refunds, or other customer service inquiries should be directed to our customer support team through the contact information provided on the Platform.
9. Policy Changes:
- KRISH E MARG reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on the Platform.
Thank you for shopping at KRISH E MARG. We appreciate your business and strive to provide excellent customer service. If you have any questions or need assistance with your return, please contact us at contactus@krishemarg.com.
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